Cookie Policy
Last updated: 20/10/2025
This Cookie Policy explains how Highland Wood Ltd (“we”, “us”, “our”) uses cookies and similar technologies on www.highlandwood.co.uk. It should be read together with our Privacy Policy.
1) What are cookies?
Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work, improve functionality, and provide information to the site owner. Cookies can be session (deleted when you close your browser) or persistent (stored for a defined period) and may be set by the site you’re visiting (first-party) or by other domains (third-party).
2) How we use cookies
We group cookies into the categories below:
- Essential (Strictly Necessary) – required for core site functions such as security, shopping cart, checkout, and account login. These cannot be switched off in our systems.
- Performance & Analytics – help us understand how visitors use our site (e.g., pages visited, time on page) so we can improve performance and user experience. Set only with your consent.
- Advertising & Marketing – used to measure the effectiveness of ads and show relevant content across websites and social platforms. Set only with your consent.
- Functional – improve personalisation and remember your preferences (e.g., language, region). Some are essential to features; others require consent.
3) Cookies we use (examples)
The specific cookies used may change over time. The examples below illustrate typical cookies you may encounter on our website:
A. Essential (Strictly Necessary)
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
| SHOP_SESSION_TOKEN / STORE_VISITOR | BigCommerce | Maintains session, cart, and checkout functionality; basic security. | Session / up to 2 years (persistent) |
| __cf_bm / similar | Security/CDN | Bot management and site performance (may be used by the platform/CDN). | 30 minutes (typical) |
| revolut_* (functional) | Revolut Pay | Secure payment flow, fraud prevention, and transaction status. | Session / short-term persistent |
B. Performance & Analytics (consent-based)
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
| _ga | Google Analytics | Distinguishes unique users to measure site usage. | Up to 2 years |
| _gid | Google Analytics | Distinguishes users over 24 hours. | 24 hours |
| _ga_* (GA4) | Google Analytics | Stores session state and usage for GA4. | Up to 2 years |
C. Advertising & Marketing (consent-based)
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
| _fbp | Meta (Facebook) Pixel | Helps deliver and measure advertising on Meta platforms. | 3 months |
| fr / other Meta identifiers | Meta (Facebook) | Ad delivery, attribution, and fraud prevention. | Up to 3 months |
Note: Third-party providers may change the names or durations of their cookies over time. We will update this page when we become aware of material changes.
4) Managing your cookie preferences
- Cookie banner / preferences: You can accept, reject, or customise non-essential cookies via our cookie banner. You can revisit your choice at any time: Manage Cookie Preferences.
- Browser settings: You can block or delete cookies via your browser controls. Doing so may affect site functionality (especially checkout and account features).
- Third-party opt-outs:
- Google Analytics: Browser add-on
- Google Ads settings: adssettings.google.com
- Meta (Facebook) preferences: Ad preferences
5) Legal basis
We use essential cookies to operate our website (our legitimate interests). We use non-essential cookies (analytics, marketing) only with your consent. You may withdraw consent at any time via the link above.
6) Third-party cookies
Some cookies are set by third parties that provide services to us, including BigCommerce (platform), Revolut Pay (payments), Google (analytics/ads), and Meta (advertising). These providers may process your data outside the UK/EEA with appropriate safeguards (e.g., Standard Contractual Clauses). For details, please see their privacy/cookie notices.
7) Changes to this policy
We may update this Cookie Policy from time to time to reflect changes in technology, law, or our services. Please check back regularly. The “Last updated” date at the top indicates the most recent revision.
8) Contact
If you have questions about our use of cookies, please contact us via our Contact Page.