Payment & Security Information

Last updated: June 2026

At Highland Wood Ltd, we want every customer to shop with confidence. This page explains how payments are processed on our website and how your information is protected when you place an order.

Secure Checkout

All transactions on www.highlandwood.co.uk are processed through Shopify Payments and Stripe, two of the world's most trusted payment platforms.

Our checkout is protected by industry-standard SSL (Secure Socket Layer) encryption, ensuring that your personal and payment information is transmitted securely.

We do not store, process, or have access to your full payment card details. Payment information is handled securely by our payment providers in accordance with strict PCI DSS (Payment Card Industry Data Security Standard) requirements.

Additional security measures, including fraud monitoring and 3D Secure authentication where applicable, help protect customers against unauthorised transactions.

Accepted Payment Methods

We currently accept:

  • Visa

  • Mastercard

  • Maestro

  • American Express

  • Shop Pay

  • Apple Pay

  • Google Pay

  • BACS Bank Transfer (available on selected orders or by prior arrangement)

Available payment methods may vary depending on your location and device.

Currency

All prices displayed on our website are shown in Pound Sterling (GBP) and include VAT where applicable.

Fraud Prevention

To protect both our customers and our business, all orders are subject to automated fraud screening.

In some cases, we may contact you to verify order details before dispatch. If we are unable to verify payment information or believe a transaction may be fraudulent, we reserve the right to cancel and refund the order.

Data Protection

Highland Wood Ltd is committed to protecting your privacy and complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Personal information such as your name, address, email address, and order details is stored securely and used only for the purpose of processing and fulfilling your order.

For further information about how we collect, store, and use personal data, please refer to our Privacy Policy.

Order Confirmation

Once your payment has been successfully processed, you will receive an order confirmation email containing details of your purchase.

If you do not receive a confirmation email within a few minutes, please check your spam or junk folder before contacting us.

Refunds

Approved refunds will be issued to the original payment method used for the purchase.

Please allow up to 10 working days for the refunded amount to appear in your account, although many refunds are processed sooner depending on your bank or card provider.

For full details, please refer to our Returns & Refunds Policy.

Questions

If you have any questions regarding payment methods, checkout security, or an existing order, please contact us using our Contact Page.

We're a small Scottish family business and are always happy to help.