Payment and Security

Payment & Security Information

Last updated: 20 October 2025

At Highland Wood Ltd, we want every customer to shop with confidence. This page explains how payments are processed on our website and how your information is protected during checkout.

1) Secure checkout

  • All transactions on www.highlandwood.co.uk are processed through Revolut Pay, a trusted UK payment provider regulated by the Financial Conduct Authority (FCA).
  • Our checkout is fully PCI-DSS compliant (the global Payment Card Industry Data Security Standard).
  • Your card details are encrypted and transmitted securely via HTTPS (SSL/TLS) connections. We never see, store, or have access to your full payment card information.
  • Revolut Pay uses multi-layer security, real-time fraud monitoring, and 3-D Secure (Strong Customer Authentication) where applicable.

2) Accepted payment methods

  • Revolut Pay (card or account payment)
  • Major debit and credit cards: Visa, Mastercard, Maestro
  • Apple Pay and Google Pay (where supported by your device)
  • Bank transfer for bespoke or bulk orders (available on request)

3) Currency

All prices on our website are shown in Pound Sterling (GBP) and include VAT where applicable.

4) Fraud prevention

  • Our payment processor automatically screens transactions for potential fraud or unusual activity.
  • We may contact you to confirm order or delivery details before dispatch if anything appears unusual.
  • If we are unable to verify payment details, the order may be cancelled and refunded for your security.

5) Data protection

  • We comply with the UK GDPR and the Data Protection Act 2018.
  • Your personal information (name, address, email, order history) is stored securely within BigCommerce and Revolut Pay systems.
  • Payment data is processed solely by Revolut Pay under its own strict privacy and security standards.
  • For more details on how we handle personal data, please see our Privacy Policy.

6) Order confirmation

  • After payment is approved, you’ll receive an automated order confirmation email from Highland Wood Ltd.
  • If you don’t receive confirmation within a few minutes, please check your spam folder or contact us.

7) Refunds

Refunds are issued back to the original payment method used at checkout. Please allow up to 14 days for the funds to appear, depending on your bank. For full details, see our Returns & Refunds Policy.

8) Questions or concerns

If you have any questions about payment security or need assistance completing a purchase, please get in touch via our Contact Page. We’re happy to help and will respond within 1–2 working days.