Shipping & Delivery Policy

Last updated: 20/10/2025

At Highland Wood Ltd, every planter and timber product is handmade to order in the Highlands of Scotland. We aim to deliver your order safely and efficiently while keeping you informed every step of the way.

1) Processing times

• Standard products: Typically dispatched within 7–14 working days.
• Bespoke or custom orders: May take 2–4 weeks depending on size, design, and workload. We will confirm estimated dispatch when your order is placed.
• Lead times are estimates and may vary during busy periods or due to material availability. If your order is delayed, we’ll contact you with an updated delivery estimate.

2) Delivery areas

• We currently deliver throughout the United Kingdom (mainland and selected islands).
• Deliveries to remote, rural or hard-to-reach areas such as the Highlands, Islands, and Northern Ireland may take longer and may incur a small additional delivery charge. We will notify you if this applies before dispatch.
• If you live in an area with restricted access (e.g., narrow lanes, no van access, or gated property), please let us know before placing your order.

3) Delivery methods

• We use trusted couriers such as Parcelforce, DX, or other reputable carriers for delivery.
• Smaller parcels may be sent via standard courier delivery.
• Larger or heavier items may be sent via a pallet network or direct van delivery, depending on size and location.

4) Delivery times and tracking

• Once dispatched, you’ll receive a confirmation email with delivery details and tracking information (where available).
• Courier delivery usually takes 1–3 working days from dispatch, depending on your location.
• Deliveries are made Monday to Friday (excluding bank holidays). Saturday deliveries may be available at an additional cost.

5) Receiving your delivery

• An adult aged 18 or over must be present to accept the delivery.
• Please inspect your order upon delivery. If your item arrives damaged, please notify us within 48 hours and include clear photos of the issue so we can help quickly.
• If you sign for the parcel, you are confirming that it arrived in acceptable condition unless otherwise noted.

6) Missed deliveries and re-delivery

• If a delivery attempt is unsuccessful, the courier will usually leave a card or notification with re-delivery instructions.
• It is your responsibility to rearrange delivery directly with the courier or collect the parcel from the designated depot or access point.
• Parcels returned to us due to missed deliveries or incorrect addresses may incur re-delivery costs.

7) Large item deliveries

• For larger furniture or planter deliveries, please ensure there is sufficient access for delivery vehicles and for the product to be safely unloaded.
• Our delivery service is to the kerbside only unless otherwise stated. Drivers are not obligated to carry items into your property.
• We require a valid contact number at checkout to coordinate larger deliveries — please ensure this is provided to avoid delays.

8) International shipping

We currently deliver to UK addresses only. If you’re outside the UK and wish to purchase our products, please contact us before ordering to discuss possible arrangements and costs.

9) Christmas and seasonal deliveries

• During November and December, order volumes increase and courier networks become busier. Please check our website or social media pages for final order dates before Christmas.
• We cannot guarantee pre-Christmas delivery for orders placed after our advertised cut-off date.

10) Delays and force majeure

We will always do our best to deliver within the estimated timeframe. However, delays may occur due to factors beyond our control (for example, extreme weather, courier delays, or supplier shortages). In these cases, we will keep you informed and arrange delivery as soon as possible.

11) Contact us

If you have any questions about delivery times, costs, or special requirements, please get in touch through our Contact Page.